The Aeratron Family
The Airborne Family
Airborne Breeze Silent
Please ensure you have read the manual and followed all relevant troubleshooting steps. Once you submit this form a copy will be emailed to you for your records including a reference number which can be used in all future communication.
Once your claim has been accepted you will be contacted by a service technician to book a time to attend the site to repair the ceiling fan within business hours Monday to Friday. Please allow up to 7 days from when your claim is accepted.
You must have the original purchase receipt or bill of sale to make a warranty claim. No claim will be
accepted unless proof of date of purchase is available at the time of making the warranty claim.
The ceiling fan itself, excluding the Remote Control Transmitter and Receiver, is covered by a 3 year in-home warranty. During this period, AeroDC will, at its discretion, repair or replace defective products. Labour and product delivery costs are borne by AeroDC during this 3 year period.
The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated.
Aeratron Remote Control Receivers and Transmitters (Handsets) are covered by a 1 year in‐home warranty under the same conditions as described above for fans.
Any replaced or repaired product is covered only by the balance of the warranty remaining on the original article.
IF PROBLEMS OCCUR DURING INSTALLATION OF THE FAN, PLEASE CONTACT AeroDC IMMEDIATELY FOR ASSISTANCE AND ASK FOR ASSISTANCE BEFORE LEAVING THE SITE.
If the dwelling where the fan or remote control is installed changes hands, the balance of the warranty passes to the new owner, providing the original bill of sale for the product is retained by the new owner.
Warranty for the fan does not cover damage to the fan if it is moved from one dwelling to another during the warranty period. The warranty is voided in total if the product is sold as second hand goods.
IF PROBLEMS OCCUR DURING INSTALLATION OF THE FAN, PLEASE CONTACT YOUR LOCAL OR NATIONAL CEILING FAN SUPPLIER AND ASK FOR ASSISTANCE BEFORE LEAVING THE SITE.
Please Note: When calling for warranty you will require the following information; date of purchase; Place of purchase; model and colour of the fan. The installing electrician’s details may also be required.
Click here to download the Aeratron Australia Warranty Statement in PDF
I hereby acknowledge that I have read and agree with the Aeratron warranty statement and conditions of warranty service.
I the customer acknowledge that I will be liable for this charge should the Authorised Aeratron service agent determine this to be the case.
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Acacia Ridge, QLD, 4110