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If you have any questions please do not hesitate to contact our Customer Service Team on
1300 116 305 Monday to Friday 9am to 5pm AEST
Please ensure you have read the manual and followed all relevant troubleshooting steps. Once you submit this form a copy will be emailed to you for your records including a reference number which can be used in all future communication.
Once your claim has been accepted you will be contacted by a service technician to book a time to attend the site to repair the ceiling fan within business hours Monday to Friday. Please allow up to 7 days from when your claim is accepted.
During the nominated in-home warranty period, AeroDC will, at its discretion, repair or replace defective products. Labour and product delivery costs are borne by AeroDC during this period. The cost of obtaining or using special access equipment (scissor lifts, scaffolding etc.) is specifically excluded, and it is the responsibility of the owner to provide such equipment and have it safely installed and operated.
Balance of Warranty on Repaired or Replaced Products.
Any replaced or repaired product is covered only by the balance of the warranty remaining on the original article.
IF PROBLEMS OCCUR DURING INSTALLATION OF THE PRODUCT, PLEASE CONTACT AERODC ON 1300 116 305 IMMEDIATELY FOR ASSISTANCE AND ASK FOR ASSISTANCE BEFORE LEAVING THE SITE.
Transfer of Warranty.
If the dwelling where the product or remote control is installed changes hands, the balance of the warranty passes to the new owner, providing the original bill of sale for the product is retained by the new owner. Warranty does not cover damage to the product if it is moved from one dwelling to another during the warranty period. The warranty is voided in total if the product is sold as second-hand goods.
The following is NOT covered by warranty.
Any damage incurred after delivery to the owner that is not caused by a fault in the products materials or workmanship; damage from lightning or power surges; incorrect installation; damage due to incorrect installation; noise or other influence of ripple control or information access systems operated over power delivery infrastructure; water damage of any kind; installation or use outdoors; damage arising from connection to or use with alternative power systems (e.g. inverters, solar, etc.).
Products not installed by a licensed electrician.
Repair of a product used incorrectly, accidentally damaged, modified in any way or not serviced in accordance with the maintenance instructions.
Travelling costs incurred by AeroDC personnel or service agents and/or the cost of transporting and insuring the product between the nearest AeroDC agents' service depot and its normal location. These costs must be met by the purchaser.
Subject to any statutory provisions to the contrary, claims for damage to furniture, carpet, walls, ceilings, foundations or any other consequential loss either directly or indirectly resulting from a faulty product.
Signals sent through the mains power supply by the electricity supplier for off-peak hot water, and other signals including those for street lights and such. These signals may cause an intermittent humming in the product. It is not the fault of the product.
AeroDC products not purchased and installed in Australia.
A service call fee will be charged where; there is nothing wrong with the product or; the defective operation of the product is due to failure of electricity or; the installation is not in accordance with AeroDC instructions and/or applicable local regulations or; the defects have been caused by the incorrect application or abuse of the product or; the damage has been caused by unauthorised persons attempting to repair the product.
IF PROBLEMS OCCUR DURING INSTALLATION OF THE PRODUCT, PLEASE CONTACT YOUR LOCAL OR NATIONAL PRODUCT SUPPLIER AND ASK FOR ASSISTANCE BEFORE LEAVING THE SITE.
WARRANTY PHONE NUMBER 1300 116 305 (AUSTRALIA ONLY MON-FRI 9am to 5pm EST)
Please Note: When calling for a warranty you will require the following information; date of purchase; Place of purchase; model and colour of the product. The installing electrician’s details may also be required.
I hereby acknowledge that I have read and agree with the AeroDC warranty statement and conditions of warranty service.
I acknowledge that AeroDC reserves the right to charge a service call fee of $170 (including GST) where; there is nothing wrong with the product or; the defective operation of the product is due to failure of electricity or; the installation is not in accordance with AeroDC Pty Ltd instructions and/or applicable local regulations or; the defects have been caused by the incorrect application or abuse of the product or; the damage has been caused by unauthorised persons attempting to repair the product.
I, the customer, acknowledge that I will be liable for this charge should the Authorised AeroDC Service Agent determine this to be the case.
Please note The following information is required on the documents provided
Monday to Thursday, 9am – 5pm, Friday 9am – 4:30pm AEST