FAQs2020-10-06T06:11:14+00:00

Frequently Asked Questions

Can Aeratron Ceiling Fans be installed outside?2020-10-07T01:04:31+00:00

No.

Due to the light weight design, the Aeratron fan range is not suitable for outdoor use, in any structure that does not have 4 walls. Aeratron has found that the blade set weighing less than 1.5kgs is susceptible to the wind which can place extra strain on the internal components and also cause the fan to become unbalanced.

The term Outdoors, relates to:
– Patio Areas
– Deck Areas
– Any outdoor structure exposed

If the area which the fan is installed is outside the dwelling and does not have 4 solid walls surrounding it at all times where it is protected from wind damage, the fan unfortunately would not be covered under warranty.

Do I need an Isolation Switch?2020-10-07T01:02:11+00:00

YES.

We strongly recommend the use of Isolation Switches, when installing your DC Ceiling Fans, especially for dwellings with more than one Ceiling Fan installed.

The reason for this is in order to put the receivers into pairing mode the power to the fan needs to be turned off and when power is restored the receivers in the fan automatically go into pairing mode. This allows you to reprogram your ceiling fans yourself.

If isolation switches are not installed an electrician may need to be called out to reprogram the ceiling fan(s) if there is more than 1 in the dwelling.

Are Aeratron Ceiling Fans compatible with Home Automation Systems?2020-10-07T00:56:34+00:00

Aeratron ceiling fans are compatible with most home automation systems including CBUS. Click Here to download the technical specifications.

For more information please contact the AeroDC customer service line on 1300 116 305.

What is the Voltage and Wattage of an Aeratron Ceiling fan?2020-10-06T23:58:28+00:00

The voltage of the Aeratron Ceiling fan is 110-240V and the wattage varies on the model of the fan. The 2-blade model depending on blade size and speed setting will range from 3.7W-18.2W, whereas the 3-blade model will vary from 3.8W-18W.
The voltage of the light kit is 240V.

Can a DC ceiling fan be powered by solar/off grid power systems?2020-10-06T23:57:26+00:00

No.

Aeratron and Airborne ceiling fans have inbuilt transformers that require 240V to power the internal electronics, and the use of solar power is not a sufficient power source.

This means you will need a mains 240v power source to operate your ceiling fans.

What is the minimum height for a fan to be installed?2020-10-06T23:53:59+00:00

Under Australian standards the minimum height from floor to the lowest part of the fan needs to be 2100mm.

If your home has a standard 2400mm all our ceiling the fans will be able to be installed directly on to the ceiling and will comply with Australian standards.

Do I need an extension rod kit for my Aeratron ceiling fan?2020-10-06T23:51:58+00:00

An extension rod kit is used if the Aeratron ceiling fan is being installed on an angled ceiling of less than 17 degrees. The extension rod kit is also used on high ceilings. We recommend any ceiling with a height of 3100mm or more, you will need to use an extension rod kit.

The kit itself comes with a 114mm extension rod and a 900mm extension rod which can be cut to size, and all of the other required parts including canopy covers and specialised brackets required to install the extension rod correctly.

How far away must the fan be from air-conditioning outlets?2020-10-06T06:40:27+00:00

The ceiling fan will need to be installed at least 1 metre from the tip of the blade to the nearest vent or air-conditioning split system. If the fans are installed any closer than this, it can cause air that is being pushed out of the vents to rock the blades back and forth.

In some cases, a noise also develops because when the fan is turned on, the constant air being pushed directly on the blade set it will cause it to make air movement sounds.

What does the Gas Warning mean on the Aeratron box?2020-10-06T06:39:01+00:00

The warning label on the Aeratron ceiling fan box is for homes that have been hermetically sealed, this is most common in America and colder climates. We issue this warning because if there is a gas heater or wood fire in the room that is running when the fan is also running, the fan will circulate the COand it can cause respiratory issues.

How do I reprogram my Aeratron Ceiling Fan?2020-10-06T06:35:52+00:00

Depending on the installation of the ceiling fan, there are a couple of different ways to reprogram the fan.

Click HERE to find out how to reprogram your Aeratron Ceiling Fan

What is the Warranty on Aeratron Ceiling Fans2020-10-06T06:31:02+00:00

Aeratron ceiling fans come with a 12 month in home warranty for the remote control and receiver, and a 3 year in home warranty for the motor of the fan.

If you need to lodge a warranty claim you can do so here

Does the Aeratron Wall Controller require 240V?2020-10-06T06:25:25+00:00

No.

The Wall Controller is voltage free. If power is connected to the wall controller it will blow the wall controller unit and also the receiver in the fan.

Why is the airflow lower in the Aeratron AE+ Series?2020-10-06T06:22:43+00:00

When testing was performed on the AE Series fan, the airflow was measured in a tube, giving a higher reading for airflow – this was the standard method for finding out airflow.

Now, the standard for measuring airflow in ceilings fans is quite different but more realistic. The AE+ Range was tested in a 3x3m room with sensors throughout different parts of the room which combined, gave a more accurate reading.

As this is a new method, not all ceiling fan manufacturers measure airflow this way, this should be kept in mind when comparing us to our competitors.

If there are any further questions regarding airflow, please contact the AeroDC Customer Service Team on 1300 116 305.

What should I do if my fan stops working?2020-10-06T06:24:00+00:00

The first thing to always try if your fan stops working – or is working abnormally is to reprogram the fan. Click here for instructions.

In the unlikely event that your Aeratron fan does not respond to the above reprogramming, please call the National Warranty Hotline on 1300 116 305 for assistance.

What is the minimum height for a fan to be installed?2020-08-15T20:05:37+00:00

Under Australian standards the minimum height from floor to the lowest part of the fan needs to be 2100mm. If your home has a standard 2400mm ceiling the fan will be able to be installed directly on to the ceiling and will comply with Australian standards. From the top of the motor housing to the lowest part of the blades, the fans hang 295mm from the ceiling.

How far away must the fan be from air-conditioning systems?2020-08-15T20:06:00+00:00

The fan will need to be installed at least 1 metre from the tip of the blade to the nearest vent or air-conditioning split system. If the fans are installed any closer than this, it can cause air that is being pushed out of the vents to rock the blades back and forth.
In some cases, a noise also develops because when the fan is turned on, the constant air being pushed directly on the blade set it will cause it to make air movement sounds.

Where can I purchase these fans2020-10-06T06:28:27+00:00

For pricing enquiries, or to purchase one of our ceiling fans please check out our network of Australia wide stockists HERE

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